Government, Defense and Public Sector

Current Situation and Challenges

Government, Defense and Public Sector

For federal, state, and local governments, excellence is most often defined by the levels of service and responsiveness to the citizens it serves and innovations in agency initiatives. Government is ultimately accountable to the people with its performance reviewed and rated in a public forum. Making government agencies more responsive to the needs of the people, effectively managing budgets and expenditures while providing programs that meet the needs of its citizens, become the public sector's ultimate business goals and objectives.

Implementing e-government is an important step in making federal agencies more responsive and efficient. However, many agencies still rely on antiquated systems that limit their capabilities and performance. This is especially true in the area of service management. Federal, state and local government workforces are extremely diverse. As a result, the cumbersome, non-integrated systems that agencies rely on for scheduling resources, collecting employee labor data, applying pay rules, and increasing customer service levels are highly inefficient. This is a significant challenge, however, for agencies that still rely on outdated systems - or worse, manual paper-based processes - for service management. Many government organizations also lack centralized standards and controls, which adds to their inefficiency. Agencies turn to information technology to improve the quality of the services provided and to increase operational performance.

Avianco Solution

Optimizing a professional services workforce means allocating administrative staff, consulting and business resources with the right skills to fit the needs of guidelines, the client’s deadlines and the programs that make up the business side of the company’s strategic plans. Knowing which people have the best skills, and are well suited to deliver project deadlines, at the optimal pay rate for a given process makes all the difference and helps distinguish organizations as "world-class." Whether the organization is a large business management consulting organization or a small staffing agency offering a variety of business and technical services.

  • Reduce labor costs through a centralized time and attendance management function. Increase accuracy of payroll with automated tracking of hours and attendance and automation of 100% of pay rules.
  • Improve operational efficiency through Avianco’s scheduling tools. Ensure that the right staff, with the right skills, are in the right place, at the right time.
  • Improve employee productivity and satisfaction through self-service access to frequent administrative processes, such as leave requests, shift trading, and schedule management.