Business and Professional Services

Current Situation and Challenges

Business and Professional Services

People are key to business and professional services organizations. Business professionals deal with a lot of variables in trying to coordinate resources and insure a high level of customer service and project completion. They need to be able to satisfy customers’ needs in the most cost-effective manner and collaborate with various members to insure the right resource at the right time and the right place. Performance and workforce optimization is a critical element for these organizations. Optimizing workforce performance means deploying people to streamline supply chain operations across the enterprise. Typical problems include:

  • Customer demands and project deadlines put a squeeze on overall costs
  • Individual and collective efficiencies in staffing must be managed across multiple assignments and geographical boundaries
  • Excessive travel and re-work caused by ineffective scheduling of resources for either emergency or planned work
  • Paper-based job allocation leads to inferior service levels where managers are not able to control the productivity of resources at client sites

Avianco Solution

Optimizing a professional services workforce means allocating administrative, consulting and business resources with the right skills to fit guidelines, client deadlines and programs that make up the business side of the company’s strategic plans. Knowing which people have the best skills and are well suited to meet project deadlines at the optimal pay rate for a given process makes all the difference and helps distinguish organizations as "world-class." Whether the organization is a large business management consulting organization or a small staffing agency offering a variety of business and technical services, the Avianco solution provides substantial benefits:

  • Reduce labor costs through a centralized time and attendance management function. Increase accuracy of payroll with automated tracking of hours and attendance and automation of 100% of pay rules.
  • Improve operational efficiency through Avianco's scheduling tools. Ensure that the right staff, with the right skills, are in the right place, at the right time.
  • Improve employee productivity and satisfaction through self-service access to frequent administrative processes, such as leave requests, shift trading, and schedule management.