Real Estate and Property Management

Current Situation and Challenges

Real Estate and Property Management

Property management professionals deal with a lot of variables in trying to coordinate resources and insure a high level of customer service. They need to be able to understand and manage a disparate workforce across many locations to insure the right resource at the right time and the right place. This means deploying people to provide services to customers during very specific timeframes or often in response to emergency situations. Problems include:

  • Coordinating schedules with client requirements, often performing after-hours
  • Customers demand the lowest prices for an improved service, putting a squeeze on overall costs.
  • Individual and collective efficiencies in staffing must be managed across organization and geographical boundaries.
  • Paper based job allocation leads to inferior service levels where managers are not able to control the productivity of at client sites.

Avianco Solution

Optimizing a real estate and property management services workforce means allocating administrative staff or maintenance resources with the right skills to fit the needs of guidelines and client response timeframes. Knowing which people have the best skills and are well suited to deliver specific services at the optimal pay rate makes all the difference and helps distinguish organizations as "world-class." Whether the organization is a large real estate holding company or a small property management firm, Avianco’s solution can help:

  • Reduce labor costs through a centralized time and attendance management function. Increase accuracy of payroll with automated tracking of hours and attendance and automation of 100% of pay rules.
  • Improve operational efficiency through Avianco’s scheduling tools. Ensure that the right staff, with the right skills, are in the right place, at the right time.
  • Improve service productivity and satisfaction through self-service access to frequent administrative processes, such as leave requests, shift trading, and schedule management.