Software and Technology

Current Situation and Challenges

Software and Technology

Technical and software service managers deal with a lot of variables in trying to coordinate resources and insure a high level of customer service. They need to be able to understand the numbers behind the costs to implement solutions that are cost-effective while enhancing business performance, and to collaborate with various members to insure the right resource at the right time. People are key to business performance and workforce optimization becomes a critical element in the equation. Optimizing workforce performance means deploying people to streamline supply chain operations across the enterprise. Problems include:

  • Customers demand the lowest prices for an improved service, putting a squeeze on overall costs.
  • Individual and collective efficiencies in staffing must be managed across organization and geographical boundaries.
  • Excessive travel and re-work caused by ineffective scheduling of resources to emergency and planned work.
  • Paper based job allocation leads to inferior service levels where managers are not able to control the productivity of field operations.

Avianco Solution

Optimizing a professional services workforce means allocating administrative staff, consulting and business resources with the right skills to fit the needs of guidelines, the client’s deadlines and the programs that make up the business side of the company’s strategic plans. Knowing which people have the best skills, and are well suited to deliver project deadlines, at the optimal pay rate for a given process makes all the difference and helps distinguish organizations as "world-class." Whether the organization is a large business management consulting organization or a small staffing agency offering a variety of business and technical services.

  • Reduce labor costs through a centralized time and attendance management function. Increase accuracy of payroll with automated tracking of hours and attendance and automation of 100% of pay rules.
  • Improve operational efficiency through Avianco’s scheduling tools. Ensure that the right staff, with the right skills, are in the right place, at the right time.
  • Improve employee productivity and satisfaction through self-service access to frequent administrative processes, such as leave requests, shift trading, and schedule management.