Virtual Workforce Management

Coordinating virtual workforce management for services such as video relay interpreting, which administrators need to plan, forecast, allocate, schedule and fulfill needs for many work centers, vendors and organizations.

Demand Forecasting & Planning

The basis of any good staffing plan for a virtual workforce is an accurate workload demand forecast. Without a precise forecast of the work to be expected, the most sophisticated effort to calculate staff numbers and create intricate schedule plans is wasted effort. In virtual workforce forecast, its important to plan demand across all locations, vendors and virtual centers. This allows the schedulers anticipate how to distribute and allocate the demand appropriately. 

With Avianco's Virtual Workforce Scheduling Module, You can:

• Load global demand across all locations, organizations, vendors and centers
• Load demand for different roles
• Adjust individual demand rapidly as needed
• Share and collaborate on demand with various schedulers in disparate locations

Demand Allocation

After the individual organizations, locations, vendors, centers, etc., have accepted and relayed their allocations, they beginning the process of identifying potential resources, and then assigning those resources. This is a process that remains in flux well until the actual work being performed. This  phase requires constant contact with all resources, understanding their availability and desire to do the work, as well as a need to perform last minute substitution in order to meet demand. 

With Avianco's Virtual Workforce Scheduling Module, You can:

• Identify potential resources based on qualifications, skills, availability, desire to be assigned, etc.
• Assign multiple resources in a rapid manner across multiple slots
• Communicate with resources through the process to verify identification, assignment and fulfillment
• View fulfillment across all location, and re-allocate open positions to other locations
• Monitor fulfillment, track, and review resource claims of work performed

Identification & Assignment

After you have projected how much demand you will have in future, you may have to allocate the demand to various locations, organizations, vendors, etc. Some of these vendors may be external to your operations. For example, you may need to allocate a portion of your work to a third party vendor, who will be responsible with relaying back to you how much of the work they can fill, and what anticipated demand they can not meet. 

With Avianco's Virtual Workforce Scheduling Module, You can:

• Allocate demand across all locations, organizations, vendors and centers
• Allow only individual organizations to see their own allocations, as well as allocations and assignments for organizations below them in a hierarchal manner.
• Adjust individual allocation rapidly as needed
• If allocation can not be met by one location, allow alternate location to pick up the slack, and over allocate to meet demand

Settlement

In the end, there is a need for resources to claim time worked, this may be a simple as checking off slots they were assigned and they fulfilled. However there may be a need to attach status codes such as sick, tardy, overworked, etc. There will help in payables. After all time has been claimed, administrators and team leaders can review, before exporting results to Accounting for payment.

With Avianco's Virtual Workforce Scheduling Module, You can:

• Allow individual resources to claim their own time
• Allow administrators to review claims and assign status codes
• Export claims submitted by resources broken down by location, role, weekday/weekend/holiday, as well as status codes
• Run performance reports showing demand, allocation, assignments, and claims by various measures.

Avianco's Solution Areas:

• Community Based Scheduling
  • Service Order Creation and Collaboration
  • Service Order Fulfillment
  • Service Settlement and Payment
  • Service Personnel Setup and Maintenance
  • Reporting and Analysis
• Shift/Virtual Based Scheduling

Avianco's Industry Solutions:

• Architecture, Engineering and Construction
• Assisted Living, Rehabilitation & Home Healthcare
• Business and Professional Services
• Educational Services & Academia
• Finance and Insurance
• Government, Defense and Public Sector
• Interpreting Referral Management
• Law Enforcement and Security
• Manufacturing and Service Repair
• Medical and Healthcare
• Real Estate & Property Management
• Retail and Wholesale Trade
• Software & Technology
• Transportation and Logistics
• Utilities, Energy & Natural Resources
• Virtual Work center / Call-Center Scheduling

>> Contact Avianco to Schedule a Demonstration